McDonald’s says its AI-enabled drive-thru voice system, “Archy,” can now take orders in both English and Spanish, with an order accuracy rate above 90%. The company positions the upgrade as part of its broader effort to modernize restaurant operations and improve how orders are captured at the drive-thru.
Bloomberg reports that Archy takes orders in English and Spanish and cites the company’s claim of accuracy exceeding 90%. Times of India adds that McDonald’s expects the system to save at least 50 labour hours per week, and notes that CFO Ian Borden says the company has no intention of reducing staff. Both outlets frame the rollout as tied to operational improvements, while Times of India also links it to planned investment in restaurant modernization and to continued focus on customer service and employee training.
