The Telecom Regulatory Authority of India (TRAI) notifies amended regulations requiring telecom operators to take action against spam callers identified by AI or machine-learning systems, even when consumers have not filed complaints. The changes focus on faster identification and enforcement against alleged senders involved in unwanted commercial communications.
Under the framework, telecom companies must share details of incoming calls marked as “suspected spam” with the originating access provider within two hours of detection. The originating operator then identifies the sender using KYC information and shares the information with other telecom companies within one business day. Operators must also examine whether the suspected spammer used other connections on their networks over the prior 10 days.
If multiple identifiers are flagged during that period, operators must restrict services linked to the sender. For a first violation detected via AI systems, outgoing services are blocked for 15 days; repeat violations can lead to disconnection of telecom resources for up to one year and placement of the sender on a blacklist, with limited ability to obtain new connections. One outlet highlights the procedural steps and penalties, while another emphasizes that action is triggered by AI detection rather than consumer complaints, alongside restrictions on caller-ID applications.
