A Durban man says his new Volkswagen T-Cross is damaged at a dealership while the vehicle is awaiting repairs, leaving him without a car for months and triggering a dispute over what should be done next. He alleges the vehicle’s condition changed while it was in the dealership’s care and says the delay has affected his ability to use the car.
The dispute centers on the dealership’s proposed repair work and the impact those repairs have on the vehicle’s future value. The man also raises the question of what assistance he should receive during the waiting period, including whether he should have been provided with a courtesy vehicle. Different parts of the account focus on the proposed repairs, the assessment of the car’s value after additional work, and the extent to which the dealership supports the customer while the case remains unresolved.
