A British Gas customer says their Homecare service engineer detected dangerous levels of carbon monoxide during an annual boiler check in May. According to the reports, the customer also claims the company later took £3,483 from their account for a new boiler, even though they say they had already paid.
The coverage describes the incident from a personal perspective, focusing on the customer’s account of what was found during the service and the subsequent charge. One outlet frames the story around the customer’s payment experience and the cost of replacing a boiler after the CO concern, while another repeats the same core allegations.
Across the articles, the main points are the CO detection during the May service, the claim that a new boiler was arranged, and the customer’s assertion that British Gas took the full amount from their account despite prior payment. The reporting presented does not include British Gas’s response in the provided excerpts.
