The Fair Work Commission orders Uber to reinstate a driver who was accused of speeding and making sexual comments, according to multiple reports. The Commission also criticises Uber’s handling of the case, including its efforts to gather evidence from complainants. In particular, the Commission says Uber does not adequately obtain further information from those who made the allegations. The reports also state the Commission took issue with Uber’s automated chatbot used during the process, describing it as “nonsensical.”
The coverage is consistent that this is not the first time the Commission has raised concerns about Uber’s procedures in the matter. The decision therefore focuses on how Uber investigates workplace-related complaints and substantiates allegations, not only on the underlying claims. Uber is described as being required again to put the driver back into the workforce following the Commission’s findings about procedural shortcomings. The reports do not indicate a final determination on the merits of the original allegations, but they do agree on the Commission’s criticism of evidence collection and the chatbot used in the process.
