Singapore Airlines says it will review public feedback on newly unveiled business class cabin products, including the seat design and related colour scheme. In comments reported by Channel NewsAsia, the airline says it will also explore further refinements intended to enhance the customer travel experience.
South China Morning Post reports that SIA addresses criticism after some content creators and travel writers likened the seats to “dental chairs.” The outlet says SIA describes the grey-and-yellow palette as carefully selected, developed with seat manufacturer Recaro and creative design firm Designworks. The airline’s statements also indicate it is monitoring customer reaction and using operational insights as it considers potential changes.
Coverage largely aligns on the core point: SIA is responding to criticism by examining feedback and considering refinements. Differences appear mainly in emphasis, with some outlets foregrounding the public outcry and jibe, while others focus on the planned review process and the CEO’s remarks.
