Microsoft’s global service outage disrupts parts of Microsoft 365, including Outlook and Teams, and affects travel communications. Airlines in multiple countries advise passengers to use alternative contact channels while Microsoft works to restore services.
In India, several airlines report impacts focused on email support rather than flight operations. IndiGo says flight operations and other support channels remain available, with its AI assistant 6E Skai continuing normally, though email support is impaired. Air India similarly tells passengers its flights and customer support channels are unaffected, including that it continues to reply to emails within its usual 24-hour timeline. Other carriers reported varying degrees of disruption, including cancellations and advisories, alongside guidance for passengers to check flight status with airlines and expect potential delays.
Across outlets, coverage also extends beyond aviation to government and business communications. Some reports say the outage affects email communications for governments and organisations in multiple regions, with delays or operational difficulties described in broader terms. While the overall cause is consistent—Microsoft 365 disruption—the specific operational effects differ by country and airline, particularly between email support and flight operations.
