Ovo Energy has agreed to pay more than £10 million following findings by Ofgem, the energy regulator for Great Britain, that the company did not adequately monitor customers using prepayment meters (PPMs), including people who are listed on the priority services register. Ofgem says the lack of sufficient oversight could have exposed vulnerable customers “to a clear risk of harm,” and that this amounted to breaches of its rules intended to protect consumers in vulnerable situations. The regulator’s concerns include how Ovo supported and monitored PPM customers, with Ofgem concluding that the company fell short of required standards. Multiple outlets report that the payment is intended to address these rule breaches, as identified by Ofgem’s review. The issue centres on monitoring and safeguards for vulnerable households who rely on prepayment meters, rather than a specific individual incident. The reporting aligns on Ofgem’s assessment that Ovo’s oversight was inadequate and that vulnerable customers, including those on the priority services register, were affected by or left insufficiently protected due to these shortcomings.