Ovo Energy is ordered to pay more than £10 million to customers after being found to have breached rules relating to prepayment meters. The regulator’s investigation concludes that the company’s monitoring and oversight of those meters was inadequate, leaving some customers vulnerable. According to the watchdog, the failings created a risk of harm, linked to how meter-related processes are carried out and checked. The payment is intended to compensate affected customers for the impact of these compliance failures. The reports agree that the order follows the regulator’s findings and reflects a requirement for restitution, rather than a voluntary settlement. The exact number of customers affected and how the compensation will be delivered are not specified in the brief excerpts provided. Overall, the coverage presents the case as a compliance and customer-protection issue connected to prepayment meter rule breaches, with the regulator determining that OVO’s internal controls were insufficient to prevent harm.