More than 134,000 written complaints about general practices are reported to have been submitted to NHS England in the past year, reaching a record high, according to the figures cited by Daily Mail. The outlet reports that the main reasons patients complain include poor communication, staff behaviour and concerns related to treatment errors. The coverage characterises the trend as a growing source of patient dissatisfaction across GP services in England. While the figures focus on written complaints handled by NHS England, they reflect reported concerns raised by patients about how they are treated and how information is provided during care. The reporting does not indicate specific outcomes for individual practices, nor does it provide breakdowns by region or practice type in the material presented. Overall, the sources converge on the same central points: complaint volumes are at their highest level recorded, and communication problems and conduct by staff are among the most commonly cited issues in patient complaints.
Written GP complaints in England hit record as communication and staff behaviour cited
More than 134,000 written complaints about general practices are reported to have been submitted to NHS England in the past year, reaching a record high, according to the figures cited by Daily Mail....
- Over 134,000 written complaints about GP services are reported to have been submitted to NHS England in the last year.
- The number of written GP complaints reaches a record high.
- Poor communication is cited as one of the leading reasons for complaints.
- Staff behaviour is cited as a top reason for complaints.
- Treatment errors are also listed among the reasons patients raise concerns.
Over 134,000 written complaints about GPs were made to NHS England last year, with communication issues, staff attitudes and treatment errors driving the deluge.
3 months agoOver 134,000 written complaints about GPs were made to NHS England last year, with communication issues, staff attitudes and treatment errors driving the deluge.
3 months ago
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