South African Social Security Agency (SASSA) is implementing a nationwide training programme for 1,000 managers with the aim of improving public service delivery and reducing long queues at service points. The programme is designed to enhance how services are administered, with the goal of making the process smoother for beneficiaries who rely on SASSA support. According to SASSA’s plans described by multiple outlets, the training focuses on strengthening service delivery practices across the organisation, particularly in areas where delays and crowding have been reported. The initiative is framed as a way to improve the day-to-day experience of people accessing grants and related services, potentially benefiting “millions” of beneficiaries through better management and coordination at frontline operations. The reports present the training as a structured effort led by SASSA, intended to address queue lengths and service delivery outcomes through capacity building of managers across the country.