South Africa’s Social Security Agency (SASSA) is implementing a nationwide training programme for 1,000 managers to improve service delivery and reduce long queues. According to reports, the programme is designed to enhance how services are managed and delivered at SASSA offices, with the goal of improving the experience of beneficiaries who rely on the agency’s grants and support services. The initiative focuses on training managers to better handle service workflows, address backlogs or congestion, and support staff in day-to-day operations. Both accounts describe the programme as a planned, large-scale effort across the country rather than a limited pilot, and they link the training directly to efforts to make queues shorter and service delivery more efficient. The reported target of 1,000 managers suggests broad coverage of leadership roles within the agency’s service network, with the intended outcome being smoother processing and more timely assistance for beneficiaries. The move is presented as part of SASSA’s broader attempt to strengthen service delivery systems.