Mango’s business rescue practitioner announces plans to reopen the airline’s ticket verification portal, giving passengers another opportunity to submit claims for compensation. The move relates to unflown tickets that passengers say they purchased but were unable to use after Mango’s operational disruption and subsequent business rescue process. According to the reports, the practitioner aims to facilitate verification of eligible claims through the portal, which was previously closed or unavailable, leaving some passengers unable to complete the required steps within earlier timelines.
The announcement frames the portal reopening as a fresh chance for affected customers to claim amounts linked to a total of about R140 million. The reports do not indicate immediate changes to the overall claim criteria, but they suggest the reopening will restore a mechanism for validating ticket information and processing claims through the business rescue system. Passengers are expected to use the portal to confirm details and follow the process set by the business rescue administration.
The development is presented as part of the ongoing effort to deal with passenger liabilities arising from unflown tickets during Mango’s business rescue.
