A traveller in Thailand says Emirates has not refunded £1,081 for return flights to London that were booked in early 2020 and were not used. According to the account, the flights were intended for April 2020 visits to elderly parents, but the trips never took off during the March 2020 period when travel restrictions were introduced. The traveller claims they have been waiting for a refund since the start of the COVID-19 lockdown. The report describes the dispute as a case of a customer seeking reimbursement for an itinerary that did not operate as planned. The information provided focuses on the passenger’s timeline and the claimed refund amount, but does not include details of Emirates’ response or the outcome of any formal complaint or payment request. The articles therefore present the situation from the claimant’s perspective and highlight the length of time the passenger says the refund has been pending.