Air Canada says its customer service employees ratify a new collective bargaining agreement with Unifor. The agreement covers approximately 6,000 workers in roles that include contact centre and customer relations positions, concierge services, and airport in-terminal and customer journey management work. The airline says the deal applies across customer service functions that include like contact centres and related business segments.
The collective agreement runs for four years and remains in effect until February 28, 2030. The announcements from multiple outlets present the ratification as the conclusion of ongoing negotiations with Unifor for the covered employee groups.
Air Canada frames the agreement as part of its broader labour relations with Unifor-represented staff and notes that the new contract marks another collective agreement with the union. No details in the provided articles describe specific contract terms such as wage changes, benefits, or work rules; they focus on the coverage, duration, and confirmation of ratification.
