The Canadian Radio-television and Telecommunications Commission (CRTC) instructs Bell Canada and Telus to eliminate recently introduced fees by Wednesday, warning it may take compliance action if the companies do not. The regulator says the new charges could conflict with a CRTC policy that restricts telecommunications providers from charging customers when they activate, change, or cancel service plans.
Multiple outlets report that the CRTC’s latest step is a renewed warning following the appearance of the fees. The regulator frames the issue as a potential breach of its rules around billing at key moments in a customer’s plan lifecycle, such as when a customer switches plans or makes changes to existing service.
If Bell and Telus do not comply with the deadline, the CRTC indicates it could pursue enforcement or other compliance measures. The reports do not specify the exact nature of the fees or the specific compliance process, but they agree on the core point: the CRTC considers the charges potentially inconsistent with its current customer-activation and plan-change billing policy.
