Multiple outlets report that Pope Leo XIV contacted customer service at an American bank and was abruptly disconnected. According to the accounts, a bank employee initially believed the call was a prank and ended the conversation. The New York Post describes the employee’s response as dismissive, indicating she questioned the premise of the call and then hung up. The Daily Mail likewise states that the employee treated the call as a prank, leading to the hang-up. In both versions, the core incident is the same: the pope’s call is received by a customer service staff member, who thinks it is not genuine and ends the call. The reports do not provide additional details such as the bank’s name, the reason for the pope’s call, or any follow-up communication after the disconnect. The information presented is limited to the initial contact and the employee’s decision to end the call.