Residents in Khayelitsha say they are struggling to access social assistance services at the SASSA Kuyasa office, complaining about long waiting times and limited communication. The outlet reports that many people feel compelled to arrive early—waking up at dawn—to secure a chance to be helped. Some residents also say they spend extended periods outside the facility, including sleeping outside the office, in order to avoid losing their place in line and to complete required processes for essential services.
The report frames the issue as a public service delivery concern, with residents calling for improvements to how the queue is managed and for clearer information about waiting times and service procedures. While the report highlights residents’ experiences and demands, it does not provide additional detail on SASSA’s response or any specific operational changes announced by the agency. The focus remains on residents’ accounts of the current conditions at the office and the pressure these conditions place on people trying to obtain social support.
