Customers at The Glasshouse, a Wetherspoons pub in Norwich, Norfolk, say large seagulls swoop into the beer garden and take food from diners’ plates. According to reports, the pub has posted a warning indicating that if customers’ food is taken by birds, it will not be refunded. The warning has divided opinion among patrons, with some expressing frustration at the inconvenience and others questioning whether the policy is fair. The complaints focus on repeated incidents where birds appear to target items left unattended on tables. The outlet reporting the issue describes the seagull activity as frequent enough to draw notice from multiple visitors during their time at the venue. The pub’s stated approach to refunds for food taken by birds is presented as the key point prompting debate. The story reflects ongoing customer dissatisfaction with the bird problem and the pub’s response through a specific customer-facing policy.