Ticket buyers who purchased World Cup passes through resale platforms report that their tickets cannot be transferred or accessed through FIFA’s official ticketing system, leaving them unable to enter matches. Multiple outlets describe the case of Bina Ramroop, who says she bought tickets months earlier via StubHub at about $485 per seat for her grandson’s 13th birthday. On Monday, as thousands attended the Spain vs. Cape Verde match at Atlanta’s Mercedes-Benz Stadium, Ramroop remained outside and became increasingly distressed after learning the tickets she had purchased could not be transferred from the original seller to FIFA’s ticketing app. She spent hours on calls with StubHub representatives and also went back and forth with FIFA staff at a ticket booth, according to the reports. In the accounts provided, no clear explanation is given for why the resale tickets could not be completed through FIFA’s system. The situation highlights an issue that some fans describe as frustrating and urgent on match day, particularly when purchases are made well in advance but access fails at the venue.