The UK competition watchdog orders StubHub UK to pay a fine of almost £900,000 and to refund more than 50,000 customers after finding the firm did not show the full ticket price at the time of booking. The practice is described as “drip pricing,” where additional charges are added after a customer begins the purchase process, meaning the advertised total cost is incomplete. According to multiple reports, the watchdog also requires StubHub to issue refunds exceeding £590,000 to affected customers, with the total number of refunds put at over 50,000 and the average payout reported at around £10.33 per customer. Financial Times reports that the regulator’s penalty is £1.5 million, reflecting a higher figure than the nearly £900,000 fine cited by some outlets. The watchdog investigation follows work begun last year into the sales practices of eight companies, including rival reseller Viagogo UK, which remains under investigation. Reports agree that the regulator’s action targets how prices are presented to consumers during ticket resale transactions.
StubHub UK fined and ordered to refund over hidden ticket “drip pricing” fees
The UK competition watchdog orders StubHub UK to pay a fine of almost £900,000 and to refund more than 50,000 customers after finding the firm did not show the full ticket price at the time of booking...
- The UK competition watchdog finds StubHub UK uses “drip pricing,” not showing the full ticket price at booking.
- StubHub UK is fined nearly £900,000 (with one report citing a total penalty of £1.5 million).
- StubHub UK must refund more than 50,000 customers.
- Refunds are required because customers were charged additional fees not included in the displayed price.
- The watchdog’s broader investigation also includes other firms such as Viagogo UK, which is still under investigation.
“Action today means thousands of fans will get back money taken unfairly through hidden fees” The post Ticket re-seller StubHub UK ordered to refund 50,000 customers and pay a £900,000 fine appeared first on NME.
1 month agoU.K. watchdog fines StubHub UK, orders refunds to 50,000 fans over hidden ticket fees NBC NewsTicket reseller StubHub UK customers to get refunds over illegal hidden fees BBCStubHub UK fined almost £900,000 over ‘hidden’ ticket fees The GuardianStubHub UK ordered to refund 50k customers and fined nearly £900k Sky NewsStubHub UK ordered to pay £1.5mn penalty for ‘drip pricing’ Financial Times
1 month agoStubHub UK ordered to pay £1.5mn penalty for ‘drip pricing’ Financial TimesTicket reseller StubHub UK customers to get refunds over illegal hidden fees BBCStubHub UK fined almost £900,000 over ‘hidden’ ticket fees The GuardianStubHub UK ordered to refund 50k customers and fined nearly £900k Sky NewsU.K. watchdog fines StubHub, orders refunds to 50,000 fans over hidden ticket fees NBC News
1 month agoTicket seller fined by competition watchdog for failing to include additional charges in prices advertised to customers
1 month agoThe live event ticket marketplace will also have to refund more than 50,000 customers with an average payout of £10.33.
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