StubHub UK is fined nearly £900,000 by the UK competition watchdog for “drip pricing,” a practice where additional fees are added after the headline ticket price has been displayed. The regulator finds that StubHub did not show the full price to customers at the point of booking. As part of the enforcement action, StubHub is ordered to refund more than 50,000 customers. Reported refund totals include over £590,000 that the company must pay to customers, with an average payout cited at around £10.33 per affected order. Multiple outlets also report that the overall penalty is close to £889,000, while one source describes an order requiring a £1.5 million penalty, reflecting the scale of the regulator’s financial sanction (including related sums described in its decision). The watchdog’s wider review includes scrutiny of eight ticketing firms, and it continues to investigate rival reseller Viagogo UK, which is mentioned as not having concluded in the same way. The case centers on the transparency of advertised ticket prices and compliance with UK competition rules for consumer information.
StubHub UK fined for “drip pricing” and ordered to refund thousands of fans
StubHub UK is fined nearly £900,000 by the UK competition watchdog for “drip pricing,” a practice where additional fees are added after the headline ticket price has been displayed. The regulator find...
- StubHub UK is fined nearly £900,000 for “drip pricing” related to hidden or added fees.
- The UK competition watchdog says StubHub failed to display the full ticket price at the time of booking.
- StubHub is ordered to refund more than 50,000 customers for affected purchases.
- The regulator’s decision includes refund payments reported as exceeding £590,000 in total, with an average payout reported at about £10.33.
- The watchdog’s broader inquiry covers multiple firms, and Viagogo UK remains under investigation.
Ticket seller fined by competition watchdog for failing to include additional charges in prices advertised to customers
8 hours agoThe live event ticket marketplace will also have to refund more than 50,000 customers with an average payout of £10.33.
8 hours agoReseller is also ordered to refund more than 50,000 fans, as its rival Viagogo remains under investigationBusiness live – latest updatesThe online ticket reseller StubHub UK has been fined almost £900,000 and ordered to make payments to more than 50,000 fans for not showing the full price of tickets at the time of booking, an illegal practice known as “drip pricing”.The UK competition watchdog, which launched an investigation into the sales practices of eight companies including rival reseller Viagogo UK last year, said that StubHub must issue refunds exceeding £590,000 to customers. Continue reading...
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