The UK Competition and Markets Authority (CMA) orders StubHub to refund customers for “drip pricing” and hidden fees, and also imposes a financial penalty. Multiple outlets report that the CMA requires StubHub to refund around 50,000 customers following a regulator finding that the company did not present the full cost of tickets upfront, leading consumers to pay prices that were higher than expected. The BBC and other reports say the refunds are linked to an estimated consumer redress pot of about £590,000, with customers receiving a share of that amount. Sky News adds that the number of customers involved is more than 51,000, though figures reported by different outlets are broadly in the same range. In addition to refunds, the CMA fine is reported as about £1.5 million in total, with some outlets describing a penalty figure closer to £900,000. All accounts agree the CMA has announced the enforcement outcome, including both customer refunds and a fine, related to how StubHub displays ticket prices and fees during the purchasing process. The ruling applies to StubHub’s UK operations.
StubHub UK ordered to refund customers after hidden fees ruling by CMA
The UK Competition and Markets Authority (CMA) orders StubHub to refund customers for “drip pricing” and hidden fees, and also imposes a financial penalty. Multiple outlets report that the CMA require...
- The CMA finds StubHub used drip pricing and did not clearly present all ticket costs upfront.
- The CMA orders StubHub to refund around 50,000 customers (reported as slightly above 51,000 by one outlet).
- Reported refund amounts relate to an estimated consumer redress pot of about £590,000.
- The CMA also imposes a fine on StubHub for the pricing practices.
- The CMA announcement covers StubHub UK’s ticket resale pricing and checkout fees.
The Competition and Markets Authority said StubHub must refund 50,000 customers and pay a fine.
3 months agoStubHub UK must refund more than 50,000 customers their share of £590,000 and has been fined close to £900,000, the CMA said.
3 months agoStubHub UK must refund more than 50,000 customers their share of £590,000 and has been fined close to £900,000, the CMA said.
3 months agoThe Competition and Markets Authority said StubHub must refund 50,000 customers and pay a fine.
3 months agoTicket resale site StubHub UK has been ordered to refund more than 51,000 customers and fined over hidden fees, the competition regulator has announced.
3 months ago
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