Backbase, a provider of a banking operating system, acquires Kasisto, a company known for building early conversational AI chatbots for banks. The deal is announced on June 23 and brings Kasisto’s technology and team into Backbase, with Kasisto’s capabilities integrated into Backbase’s new AI-based “Banking OS.” Multiple outlets describe Kasisto’s work as focused on deploying AI that can support bank customer and employee interactions through conversational interfaces. PYMNTS also characterizes the acquisition in terms of “agentic” AI for banking, suggesting a move beyond chat-only or question-answering implementations. The reporting indicates that Backbase’s platform approach is intended to connect AI agents to broader banking workflows, rather than keeping them limited to isolated use cases. American Banker frames the acquisition as bringing Kasisto’s chatbot and conversational AI technology into Backbase’s operating system, positioning it as part of Backbase’s wider AI strategy for banks. Terms of the acquisition are not included in the provided summaries.