Meta Platforms appoints Kunal Shah as the new global head of WhatsApp, a major messaging service for the company. Multiple reports say the move begins with a direct outreach from Meta executive Chris Cox to Shah. According to the coverage, Cox initially contacts Shah through a cold email to seek his advice related to WhatsApp and its future direction. After that engagement, Meta ultimately names Shah to lead WhatsApp. Both outlets frame the appointment as part of Meta’s ongoing effort to manage and grow one of its largest communication platforms, which also contributes to the company’s business outlook. Business Line describes the role as potentially significant for Meta’s future revenue given WhatsApp’s scale, while Bloomberg adds detail about how the decision process starts with the email request. The reports do not present competing claims about the appointment’s origin, but they emphasize Shah’s background as an Indian angel investor and fintech entrepreneur alongside Meta’s leadership decision.