British Columbia’s Consumer Protection BC is investigating complaints from consumers who say they did not receive their World Cup tickets after purchasing through StubHub, the province’s attorney general says. Attorney General Niki Sharma describes the reports as “deeply concerning.”
The investigation is carried out under the Ticket Sales Act, which sets requirements for transparency and accountability in ticket sales. The Act also outlines circumstances under which consumers may be entitled to refunds. Global News reports that Consumer Protection BC administers these rules, and the review focuses on whether the reseller’s ticket sales practices comply with provincial requirements.
Business in Vancouver and the Vancouver Sun both report that the inquiry stems from consumer allegations of non-delivery. The outlets also note that the matter is under investigation and that additional details are not yet provided in the reports summarized here. The province’s investigation is ongoing.
