Uber announces new safety features for its ride-hailing service in India, rolling them out through an event in New Delhi. The company introduces “Record My Ride,” an encrypted in-cab recording option that drivers can activate if they feel unsafe during a trip. According to Uber, recordings stay encrypted and are not viewable by the driver or Uber unless the driver submits them as part of a safety report.
Uber also adds “Ambulance Assistance,” enabling riders and drivers to request medical help through the app in the event of a post-crash emergency. The feature is offered via a partnership with medical logistics provider Dial 4242 and is linked to Uber’s existing 24x7 Safety Line.
Additional in-app updates are aimed at reducing distraction and increasing verification control. Uber introduces “Don’t Type & Drive,” which disables manual typing in the driver app while the vehicle is moving, and “Set Your Own PIN,” which allows riders to create and manage a personalised trip-verification PIN. The company frames these measures as part of broader efforts to improve emergency response and raise safety standards in the ride-hailing industry.