The Central Information Commission (CIC) asks the Central Board of Secondary Education (CBSE) to formulate a standard operating procedure (SOP) with clear timelines for providing students with assessment records such as marks and answer sheets. The decision comes while the CIC considers an appeal filed by a Class 12 student who requests her assessment information that was used to prepare the 2021 board examination results. The request follows the cancellation of the 2021 examinations due to the COVID-19 pandemic. The CIC directs CBSE to establish a policy that sets out when and how such records are shared with students. The commission also stresses that having defined timelines and an SOP is intended to improve transparency and reduce undue hardship for students seeking their records. As part of its order, the CIC asks CBSE to disclose the SOP and the timelines on its website and to provide the student concerned with the assessment information requested in the appeal.