A letter published by Kaieteur News and INews Guyana says Guyana is losing an estimated 60 million production hours each year due to long waiting times experienced by customers at major banks. The letter reports that, over the past 15 months, the authors conducted a survey of delays at Republic Bank, Citizens Bank, The Bank of Nova Scotia, Guyana Bank of Trade and Industry (GBTI), and Demerara Bank. It attributes the lost time to time-consuming in-branch processes and extended customer queues.
Both outlets present the same core claim and methodology described in the letter, without adding new figures or commentary from bank officials or government agencies. The report focuses on the impact of customer waiting hours on broader economic productivity, framing the issue as a national loss of working time. The articles do not provide additional context such as the survey’s sampling method, response totals, or whether the 60 million hours estimate is based on measured waiting times or projected calculations.
