Linkt, the tolling brand owned by Transurban, says an error may have resulted in tens of thousands of Victorian drivers being overcharged or undercharged for trips on Melbourne’s CityLink and the West Gate Tunnel. Multiple outlets report that the issue could affect up to about 90,000 motorists, depending on the scale of the charging problem identified by the company.
The company’s position is that it has detected the incorrect charging and is moving to correct it through refunds. The reports indicate that affected drivers will be refunded the difference where charges do not match what drivers should have paid, rather than being asked to pay additional amounts in every case.
The announcements also highlight that the tolling system’s calculations for these routes may have produced charging discrepancies, meaning some drivers were charged more than expected while others were charged less. Details on how refunds will be delivered, which drivers are confirmed to be affected, and whether any formal notifications will be sent are addressed in the coverage as the company finalises the correction process.
