Toll operator Linkt, owned by Transurban, is arranging refunds for tens of thousands of Victorian drivers after an issue with toll charging on Melbourne’s CityLink and West Gate Tunnel. Multiple outlets report that up to about 90,000 motorists may have been incorrectly charged—either overcharged or undercharged—depending on the trip and how the toll was applied.
The problem relates to tolls processed under Linkt for journeys on the CityLink and the West Gate Tunnel, which are managed through Transurban infrastructure. While the exact cause of the incorrect charging is not detailed in the reports provided, the outcome is that affected drivers will be contacted and refunded for the incorrect amounts.
The coverage agrees on the overall scale of the review and refund process and identifies the tolling brand involved as Linkt. The reports also indicate the issue affects a large number of drivers, meaning refunds are expected to be processed automatically or via correspondence rather than requiring all motorists to submit individual claims.
