Royal Mail introduces a permanent overhaul to how it delivers Second Class letters and cards in the UK, following approval from the industry regulator, Ofcom. The change is described by the outlets as a major adjustment to the Second Class service, intended to update and reshape delivery operations. Both reports note that customers respond differently to the move, with some users questioning the impact on reliability and others acknowledging the rationale for updating the service. The Mirror emphasizes that people have their say about the change, reflecting mixed public reactions. The Daily Express also highlights that Royal Mail users are divided over the new arrangements. In both accounts, the regulatory approval from Ofcom is presented as the basis for Royal Mail’s implementation of the updated Second Class delivery approach. The coverage focuses on the fact of the permanent service change and the public response, rather than detailing specific performance outcomes in the reports provided.