The NHS in England is planning an update to its app that uses artificial intelligence to help direct patients to the most appropriate services. The changes are intended to support triage, including assessing whether a person should be offered a GP appointment. Depending on the seriousness of a patient’s condition, the app may instead advise them to use other local options, such as a pharmacy or, in some cases, an A&E department. The programme is part of wider work to modernise NHS systems and improve how care is accessed. One report says the rollout is expected to reach around 200,000 patients over the next year, alongside a larger investment package for NHS digital systems. The NHS says the update will be made available to all users in England by April 2028, indicating a phased deployment rather than an immediate nationwide launch. Across coverage, the key focus is on using AI within the app to route people to suitable care pathways based on their needs.