A Citizens Advice survey estimates that roughly one quarter of homeowners experience problems after hiring repair work, affecting about 4.8 million households. The reported issues include cases where the work is unsafe, as well as problems that leave households dealing with disputes and stress related to resolving the repairs. According to the findings, some homeowners face difficulties such as poor or unsafe workmanship, while others encounter complications in how concerns are addressed by tradespeople or through formal complaints.
The outlets report that the survey frames these experiences as part of the wider consumer issues homeowners may face when arranging repairs, spanning from safety-related concerns to the practical and emotional burden of disagreements. The estimate covers households dealing with issues arising from recent repair jobs rather than broader maintenance trends.
The reporting is based on the Citizens Advice research and presents the scale of the problem as an estimate, with the figures describing the number of households that have had to handle challenges linked to repair work. The survey highlights the range of difficulties homeowners may encounter when seeking fixes for properties.
