Citizens Advice reports that nearly five million households have faced problems with home repairs over the past 18 months, citing concerns about the quality of work and levels of consumer protection. The charity says many homeowners feel they have to manage disputes on their own, describing a home repairs market with limited effective oversight. According to the reports, declining trust in traders is part of the wider issue, as consumers encounter shoddy workmanship and may struggle to get remedies. Both outlets frame the findings as evidence of persistent failures in how home improvement services are regulated and how consumers are supported when things go wrong. The articles emphasize that the problem affects a large number of households and points to a gap between consumers’ expectations and the protections available. The coverage does not attribute responsibility to specific businesses, focusing instead on the overall experience reported by consumers and the oversight and trust concerns raised by Citizens Advice.