Telstra CEO Vicki Brady apologises to customers after a nationwide Telstra outage on Wednesday, saying the company let people down while investigations into the cause continue. Multiple outlets report that Brady is expected to face intense scrutiny from the public and stakeholders, with questions focusing on how the outage occurred and whether customers may be entitled to compensation. ABC Australia also reports that Brady is set to be grilled over the outage and potential compensation, with coverage extending through the day’s business and markets commentary.
Several publications describe Brady as having been overseas and on leave at the time of the outage, leading to criticism and a “CEO who wasn’t there” narrative. PerthNow and the Brisbane Times report that Brady returns to Australia and then breaks her silence following the outage. Sydney Morning Herald and The Age similarly say she is expected to face backlash and “the music” upon returning. Across reports, the common points are an ongoing probe into the outage’s cause, a public apology by Brady, and heightened attention on accountability and customer outcomes, including possible compensation discussions.
