FSSAI urges consumers to report unsafe food via Food Safety Connect app

Swiggy shares fell over 2% on Monday, extending losses for a second session after the Food Safety and Standards Authority of India (FSSAI) issued nine notices to Swiggy Instamart over consumer complaints alleging food safety violations. The regulator has sought a detailed explanation, compliance report and documentary evidence, warning that failure to comply could invite legal action.

Food safety regulator seeks explanation on complaints ranging from expired products to licensing and compliance issues.

Shares of Swiggy slipped 1.2% to Rs 269.88 on Monday following regulatory action by the Food Safety and Standards Authority of India (FSSAI). The regulator issued nine notices to Swiggy Instamart after receiving multiple consumer complaints alleging the supply of spoiled, expired, or unsafe food items through the platform.FSSAI stated on its social media platform X that the complaints pointed to potential violations under the Food Safety and Standards Act, 2006. Among the flagged products were Healthify 100% Whey Protein (1 kg) and Noice Homestyle Madras Mixture with Peanuts, reportedly supplied past their expiry dates. Akshayakalpa Organic Eggs were allegedly delivered rotten, emitting a foul odour, while Kakke da Paratha was reportedly spoiled and unsafe for consumption. FSSAI Issues 9 Notices to Swiggy Instamart Over Alleged Expired, Unsafe Food DeliveriesOne complaint highlighted an infant food formulation that was reportedly delivered in a deteriorated and contaminated state. Even after the returned product was sent back, it was allegedly re-supplied. Additional complaints included the delivery of contaminated eggs, milk, and damaged packaged goods.FSSAI further observed discrepancies in licensing, noting incorrect, invalid, or missing FSSAI registration numbers, and alleged that certain food business operators were listed under names different from their registered credentials. The notices also cited concerns about seller onboarding, compliance verification, traceability, food quality monitoring, and the adequacy of consumer grievance redressal mechanisms.Swiggy Instamart responded, saying it is reviewing the listings flagged by FSSAI and engaging with authorities to address the issues. The regulator has instructed Swiggy to submit a detailed explanation and compliance report within the stipulated time frame, warning that failure to do so may result in legal action.The regulator has in recent months actively posted updates regarding actions against food businesses for misleading claims, labeling violations, and non-compliance, emphasizing the importance of proper oversight and adherence to safety standards in India’s digital food ecosystem.

The Food Safety and Standards Authority of India (FSSAI) has encouraged consumers to play an active role in ensuring food safety by reporting cases of food adulteration, unhygienic practices, misleading labels, or other food safety concerns through its mobile application on Sunday, July 12, 2026.The app allows consumers to lodge complaints quickly if they come across unsafe or substandard food products. Users can report issues such as adulterated food, expired products being sold, poor hygiene at food establishments, incorrect labelling, and food safety violations. They can also upload photographs and location details to support their complaints. View this post on Instagram FSSAI steps up food safety driveThe FSSAI, a statutory body under the administration of the Ministry of Health and Family Welfare, regulates the manufacture, storage, distribution, sale, and import of food items and also establishes food standards, has been active recently. The FSSAI recently warned against using newspapers for packing or serving food. The warning followed a recent incident in Mumbai, where a vada pav vendor was caught using newspapers to bundle food items. Following the incident, the FSSAI and the Brihanmumbai Municipal Corporation (BMC) launched a joint action against the vendor. The statutory body also announced the mandatory V logo for vegan foods and set a July 2027 deadline. Now, the FSSAI has urged consumers to report unsafe food through its Food Safety Connect app.Don't just notice it, report it!Unsafe food practices affect everyone. Turn your awareness into action with the #FoodSafetyConnectApp.Download https://t.co/ZDSzYMRMW3https://t.co/XM5HbtlYC0 pic.twitter.com/kBtsx7HfCr— FSSAI (@fssaiindia) July 12, 2026 "Don't just notice it, report it! Unsafe food practices affect everyone. Turn your awareness into action with the Food Safety Connect App," the food regulator said in a post on X.How the app works?According to the FSSAI, the app has been developed to strengthen consumer participation in food safety enforcement. Once a complaint is submitted, it is forwarded to the concerned food safety authority for verification and appropriate action. Consumers can also track the status of their complaints through the application.Apart from filing complaints, the Food Safety Connect app offers several useful services. Users can check whether a Food Business Operator (FBO) is licensed or registered with the FSSAI, access food safety information, and stay updated on important advisories issued by the regulator. The app also provides educational resources to help people make informed food choices.FSSAI has issued 9 notices to Swiggy Instamart following multiple consumer complaints alleging violations under the FSS Act 2006.The FBO has been directed to submit a detailed explanation & compliance report failing which appropriate legal action will be initiated #FSSAINotice pic.twitter.com/wxejz38L7T— FSSAI (@fssaiindia) July 11, 2026 FSSAI Issues 9 Notices to Swiggy Instamart Over Alleged Expired, Unsafe Food DeliveriesSwiggy Instamart noticesThe appeal to consumers to report food safety issues through the app comes after the FSSAI issued nine notices to Swiggy Instamart following multiple consumer complaints regarding the delivery of expired, spoiled, and contaminated food products. The regulator has demanded a detailed compliance report regarding the platform's food safety, storage, and seller-verification practices.

India’s food regulator issued notices to Swiggy Ltd.’s quick commerce unit Instamart following consumer complaints alleging supply of expired, spoiled and contaminated food products through it.

Swiggy Instamart received nine FSSAI notices for delivering unsafe and expired food products. Consumers complained about receiving rotten eggs and spoiled parathas from the platform. Expired whey protein and packaged snacks were also among the flagged items by customers. The food regulator seeks a detailed explanation and compliance report from the company. Failure to respond satisfactorily could invite action under the Food Safety and Standards Act.