Customers seeking compensation for last week’s Telstra outage are required to apply and provide evidence of financial loss, according to reporting from PerthNow and The West Australian. Both outlets state that claimants must submit an application to Telstra and demonstrate how the disruption caused them measurable financial harm. The reporting indicates that a general request for compensation is not sufficient on its own; customers must be able to document the impact on their business or personal circumstances in terms of lost income or other costs resulting from the outage. The articles describe the requirement as part of the compensation process following the service interruption. While details such as the specific documentation needed were not provided in the excerpts, the shared emphasis is that applicants must substantiate their losses rather than rely solely on the fact that the outage occurred. The requirement applies to Telstra customers affected by the outage and seeking compensation from the company.