The UK’s competition and consumer authority (CMA) says heating oil households are not protected to the same extent as customers using gas or electricity, and it has instructed heating oil firms to compensate customers following order cancellations linked to price changes during the Iran war period. Multiple reports say the compensation could be up to £350 for some customers whose heating oil orders are cancelled. The BBC and The Guardian report that the CMA wants stronger consumer protections in the heating oil market, citing weaknesses in how customers are treated compared with other energy sectors.
The reports also describe broader regulatory pressure on suppliers. The BBC says the CMA’s action follows concerns that suppliers’ practices during the disruption leave customers exposed. The Guardian adds that the CMA’s approach includes financial redress for affected customers. The Independent similarly reports that the CMA found heating oil consumers lack robust protections available to those using gas or electricity. Other coverage indicates the CMA expects compliance and notes potential escalation, including legal action, if firms do not meet the required compensation obligations.
