Air India revamps mobile app with in-house booking and India-specific payment features

Air India Rolls Out Revamped Mobile App With In-House Booking Engine, AI-Powered Travel Features

Mumbai, July 16: Air India has rolled out new capabilities on its globally acclaimed mobile app to deliver a seamless, customer-centric travel experience. Designed and developed by Air India's in-house digital teams, the reimagined app is said to be built around the evolving needs of travellers, helping them navigate every stage of their journey with greater convenience and control.By bringing together booking, payments, airport services, disruption support, baggage tracking, loyalty management and AI-powered assistance in a single digital platform, Air India's mobile app aims to act as a one-stop travel companion designed to make journeys more convenient, predictable and enjoyable.New Features IntroducedSome of the significant capabilities rolled out in the revamped Air India mobile app include an in-house booking engine that enriches the booking journey with an intuitive, fast and responsive user interface to search flights, make bookings and add ancillaries from the same platform. An in-house payment orchestration platform will try to ease the payment experience and allow Air India to provide innovative offers to guests, while disruption assistance will support passengers with hotel accommodation and transportation assistance contextually from the home screen.These new capabilities join a set of existing features, which have been enhanced for a better experience on the app. Some of the key enhanced features include a personalised, context-aware home screen presenting upcoming trip details, boarding passes, travel offers and destination inspiration in a simple and visually engaging format. Customers can stay informed through the flight status feature, while its integration with DigiYatra continues to simplify airport journeys.AI-Powered Travel ExperienceAir India's pioneering AI.g virtual assistant, the first generative AI-powered assistant in the global airline industry, helps customers with a wide range of travel queries. Simultaneously, the EZ Booking capability generates an entire travel itinerary from a few words entered by the customer.The app's baggage tracking feature, used more than 200,000 times every month, allows travellers to monitor their checked baggage across multiple milestones, including on codeshare and interline journeys, and even supports locating delayed baggage through devices such as Apple AirTag and Google-compatible trackers.Additional innovations include AEye Vision, which leverages computer vision technology to retrieve travel information without manual data entry, a comprehensive notification system featuring the exclusive and widely appreciated "Boarding Will Begin Shortly" alert, and a dedicated Maharaja Club section that makes managing loyalty programme benefits simple and convenient.Focus On Customer ConvenienceAir India's Chief Digital and Technology Officer, Dr Satya Ramaswamy, said that the mobile app is one of 140 digital systems deployed as part of the airline's transformation journey.Also Watch: IndiGo Introduces Hassle-Free Airport Commute Service With Assured Cab Pick-Ups Across India"Every capability we build starts with understanding our guests' needs with empathy and reducing the stress often associated with travel. The latest enhancements further simplify the travel experience, from booking and payments to airport processes and disruption support, while giving guests more transparency, convenience and control," he said.To get details on exclusive and budget-friendly property deals in Mumbai & surrounding regions, do visit: https://budgetproperties.in/

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Air India revamps mobile app; can deploy India-specific innovations: Airline official

Mobile app would provide greater ease of booking and allow the airline to respond more quickly to the needs of the customers

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Air India revamps mobile app with India-specific payment features

Air India has revamped its mobile application with new features that will help with quicker responses to travellers as well as allow deployment of India-specific innovations in the payment system. The main enhancements in the app pertain to assistance during flight disruptions, payment system updates and in-house internet booking engine, according to Air India. The enhanced mobile app would provide greater ease of booking and allow the airline to respond more quickly to the needs of the customers, the airline's Chief Digital and Technology Officer Satya Ramaswamy told PTI. In a release on Thursday, Air India said the app has been downloaded nearly 17 million times and serves over 1,00,000 users daily. In case of flight disruptions, support would be provided to the passengers with the hotel accommodation and transportation assistance contextually from the home screen, the airline said. The in-house internet booking engine will offer a faster and responsive user interface. "Payment

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