British Gas has agreed a compensation package for customers affected by prepayment meter failures, following findings by the UK energy regulator Ofgem. Under the deal, the company will pay a penalty and provide customer support for people who had prepayment meters forced or fitted in ways that should not have happened, particularly during 2018 to 2021. Reports say the agreement includes around £20m in a payout/penalty element and additional support for affected customers. Sources also state that British Gas will write off energy debt for vulnerable customers, with figures reported as up to £70m, which would reduce outstanding bills linked to the matter. Another account describes the overall redress as potentially reaching up to £112m, combining the cash penalty, a support package, and debt write-offs. The regulator’s investigation is described as one of the most complex in its history, and it relates to meters being installed in homes of customers who were not keeping up with their bills at the height of the Russian gas crisis. The agreements are designed to provide both direct compensation and debt relief to customers impacted by the issue.
British Gas agrees compensation and debt write-offs over prepayment meter failures
British Gas has agreed a compensation package for customers affected by prepayment meter failures, following findings by the UK energy regulator Ofgem. Under the deal, the company will pay a penalty a...
- British Gas agrees a compensation and redress package for customers affected by prepayment meter failures.
- The matter relates to prepayment meters that were force-fitted or installed in customers’ homes during 2018 to 2021.
- Ofgem found the installations were inappropriate and reached a significant enforcement outcome.
- The deal includes an estimated £20m payout/penalty element.
- British Gas will provide support and write off up to about £70m of energy debt for vulnerable customers, with total redress reported up to £112m.
The energy supplier has agreed to compensate customers who were affected between 2018 and 2021
3 months agoRedress for force-fitting devices in homes of vulnerable includes £20m penalty, £22m support package and up to £70m of debt write-offsThousands of British Gas customers who had prepayment meters force-fitted in their homes will receive up to £112m in compensation and debt write-offs on their energy bills.Great Britain’s energy regulator found that British Gas forced prepayment meters on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the most complex Ofgem investigations in its history. Continue reading...
3 months agoThe energy supplier will compensate customers who were affected in 2018-21 and write off up to £70 million of energy debt for vulnerable customers.
3 months ago
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