The Bangko Sentral ng Pilipinas (BSP) reports a sharp increase in consumer complaints in 2025, with the central bank receiving and processing more than 120,000 new cases through its Consumer Assistance Mechanism. BSP says this represents a 72.6% rise compared with the previous year.
The outlet attributes the increase to higher public awareness of how to file complaints and to the wider use of digital financial platforms, which make it easier for consumers to approach regulators. In this reporting, more people use the BSP’s complaint channels, leading to a higher volume of submitted and handled complaints. The coverage focuses on the growth in both receipt and processing of complaints, rather than detailing specific complaint categories or causes.
Across the provided reports, the main emphasis is the same: a substantial year-on-year jump in complaint numbers tied to greater awareness and increased digital engagement. No differing figures or alternative explanations are presented in the supplied text.
