A reader says his 81-year-old mother has waited about nine months for a widow’s pension after her spouse died, alleging that Capita has not sent any correspondence despite submitting the required information.
In the account provided to the outlet, the death certificate is stated to have been returned in December, but the family reports receiving no further updates or pension-related communication afterward. The report presents the claim as a question about the processing timeline and whether the matter has stalled.
Both items provided are from the same outlet and repeat the same allegation and timeframe. No additional reporting from other organizations is included here, so there is no separate verification of causes for delay, information on Capita’s response, or details of the pension claim’s status. The focus remains on the reader’s experience and the reported absence of contact during the nine-month period.
