OpenAI has started allowing some of its largest customers to choose a pricing model where they pay only when its AI successfully completes a task. The change is reported by The Information and picked up by outlets including The Next Web and PYMNTS, with one example described as a customer support interaction handled end-to-end.
According to the reports, the option is limited to selected major accounts rather than being rolled out broadly. The outlets also note that OpenAI has not publicly announced the program, and details about which customers qualify or how payments are triggered are not fully specified in the available coverage.
The reporting frames the move as part of a wider shift in enterprise software pricing practices, as vendors explore more outcome- or performance-based billing models. The exact scope, commercial terms, and whether the model applies to specific products or service tiers are presented as information provided by sources rather than official disclosures.
