Entain, the owner of Ladbrokes, is launching a consultation that could lead to the loss of about a fifth of its customer care roles worldwide. Reports say the review could affect around 200 jobs within a customer care workforce of roughly 2,000 employees, with impacts across multiple countries.
The proposals are described as extending to operations in 11 countries, including the UK. The company is consulting employees as it considers how customer care functions are structured and where roles are located. Coverage focuses on the scale of potential job reductions and the global nature of the change.
While the reporting broadly aligns on the number of roles and the countries involved, there are limited details in the provided excerpts about the company’s stated reasons, the timeline, or whether affected roles will be relocated rather than eliminated. Further specifics may emerge as the consultation progresses.
