The 2026 Beijing Forum on Swift Response to Public Complaints opens in Beijing, featuring the release of research findings and reports related to city hotline services and urban governance case studies. The forum centers on how megacities handle public complaints more quickly, using the city’s 12345 hotline as a key example.
One outlet highlights that nearly 200 distinguished guests visit the 12345 Hotline to observe Beijing’s approach to megacity governance in practice. Another source says the forum includes discussion of governance mechanisms that move from handling individual complaints toward using information to identify broader trends and underlying causes. It also points to local efforts in Haidian District that apply large language models to support this shift and describes related outcomes, such as improvements in areas tied to public services.
