Iceland founder Sir Malcolm Walker says police operate a “two-tier policing” system, pointing to an incident involving one of his stores. He alleges officers were dispatched quickly—within minutes of a suspicious customer’s report—after the customer falsely accused staff of racism. Walker contrasts that response with what he describes as a lack of similar attention to more serious shop crime. According to his account, police do not respond with the same urgency when dealing with violent shoplifters, even though such incidents pose greater risks. The claim is presented as an example of uneven enforcement priorities, with Walker using the episode as evidence that public-facing concerns such as alleged discrimination receive faster attention than other forms of misconduct. The report focuses on Walker’s allegations and his characterization of police behavior, rather than presenting additional findings or an official police response within the provided information.