Multiple outlets report that several major cruise lines increase daily gratuity or “crew appreciation” charges in 2026, leading some passengers to complain that the added costs are excessive or not clearly presented. The articles say the changes affect itineraries departing in 2026 and include Holland America, MSC Cruises, and Carnival. Holland America’s update is described as a new “crew appreciation” charge set at $20 per day for suite guests.
In response to the criticism, the cruise lines point to what they describe as “exceptional” or improved onboard service. The companies characterize the charges as reflecting crew compensation and ongoing guest experience.
The reporting focuses on the tension between passenger expectations around tipping and the cruise industry’s move to standardize or increase gratuity charges. While the outlets describe the frustration as being linked to “hidden” or poorly understood fees, they also note that the cruise companies present the increases as aligned with their service standards. The articles indicate that the issue centers on the level and communication of gratuities rather than changes to the ships or itineraries themselves.
