HSBC’s mobile banking services in Hong Kong are experiencing an interruption on Monday morning, leaving some customers unable to log in. Multiple reports say customers attempting to access the app starting around 9am encounter an access error. In the initial phase of the disruption, the app displays a message stating that access is restricted until HSBC has a valid email address and mobile number. Hong Kong Free Press reports that by lunchtime this message changed to a different notice indicating technical issues. The South China Morning Post also reports customer complaints, with more than 10 customers contacting it and describing difficulties signing in since the morning hours. HSBC has attributed the problem to technical issues and is responding to the outage. The Free Press report describes Monday’s disruption as the second outage affecting HSBC’s Hong Kong banking apps this year. The reports do not specify the cause, the scope across HSBC’s customer base, or the timeframe for full restoration, but both sources indicate the problem is related to mobile app access.
HSBC mobile banking apps down in Hong Kong; some customers locked out
HSBC’s mobile banking services in Hong Kong are experiencing an interruption on Monday morning, leaving some customers unable to log in. Multiple reports say customers attempting to access the app sta...
- HSBC’s Hong Kong mobile banking apps experience an outage on Monday morning.
- Some customers are unable to log in and see an “access is restricted” message related to having a valid email address and mobile number.
- HSBC says the issue is due to technical problems.
- The error message later changes to one indicating technical issues by around lunchtime.
- The outage is reported as the second similar incident affecting HSBC’s Hong Kong apps this year.
HSBC’s Hong Kong mobile apps were down on Monday, with the banking giant saying they are experiencing technical issues. Customers were initially shown an error message when opening banking apps stating that “access is restricted until we have your valid email address and mobile number.” By lunchtime, it was replaced with a message saying that […]
2 months agoHSBC, the biggest lender in the city with over 7 million customers in Hong Kong, had its mobile banking service interrupted, with many customers complaining they could not log on to the system on Monday morning. More than 10 HSBC customers contacted the South China Morning Post on Monday morning saying they were unable to log into the mobile banking since 9am. The mobile banking app showed a message saying “access is restricted until we have your valid email address and mobile number,” even...
2 months ago
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