JD.com founder Richard Liu says his company’s large delivery and logistics workforce will need to change as robots increasingly handle manual work. In comments reported by multiple outlets, Liu describes a transition in which robots take over routine blue-collar delivery tasks, while employees remain necessary for higher-skill responsibilities such as maintaining, troubleshooting, and supporting robotic systems. He frames the goal as “white-collarization” of roughly 700,000 workers, suggesting training and role changes so staff can manage equipment and technology rather than perform only physical delivery duties. The reporting also links the workforce shift to the broader adoption of artificial intelligence and automation in logistics operations, with delivery workflows increasingly influenced by robotic systems. While the articles emphasize the need for human oversight of robots, they do not detail specific training programs, timelines, or which job categories will be affected most. Overall, the sources present Liu’s remarks as an operational and workforce-planning perspective on how automation may alter roles within JD.com’s logistics business.