Starling Bank says it has introduced a new AI-based feature intended to help customers spot and respond to scams. The bank describes “Starling Assistant” as a tool that can detect early indicators of fraudulent activity and then prompt users with questions. The aim is to encourage users to pause and consider whether a message, request, or interaction could be part of a scam.
The Belfast Telegraph and The Independent both report on the same announcement and use the bank’s description of the assistant’s role in challenging scammers’ attempts to “spell” or convince people. Both sources state that the feature focuses on identifying initial signs of scams and engaging the customer with follow-up questions, rather than automatically blocking all suspicious activity.
Starling frames the capability as an additional layer of protection alongside existing safeguards, designed to improve scam awareness at the point where people may be most vulnerable—when they are receiving potentially fraudulent communications or prompts. Details on rollout timing, device access, and how the tool’s decisions are monitored are not included in the provided excerpts.
