A tribunal hears that Lorraine Hunter, a call handler for Sky, is dismissed from her role after repeatedly ending calls with customers. Multiple reports say her work involved dealing with customer complaints and listening to callers, but that she frequently told people to wait—described as “just a second”—and then hung up. The Independent reports that she ended conversations when she appeared to be fed up, while other outlets describe the conduct as a pattern of deliberately cutting off calls. The Mirror adds that the worker had been employed for about 30 years and that the tribunal found she regularly hung up on unhappy customers. According to that account, Hunter blamed “technical issues” for the interruptions. Taken together, the coverage indicates the dismissal follows findings from a tribunal relating to misconduct or misconduct allegations during customer contact, with the core allegation being repeated premature call terminations after brief assurances to callers.