A tribunal hears that a Sky call centre worker, Lorraine Hunter, is dismissed after repeatedly hanging up on customers. The reports say Hunter’s role involves listening to customer complaints. During calls, she allegedly tells customers to wait—described as saying “just a second”—but then ends the conversation rather than continuing. Multiple outlets report that this behaviour occurs more than once, with customers left without resolution after being asked to pause. The Independent and the Daily Mail both describe the dismissive conduct as repeatedly ending conversations when she gets fed up with callers. The Daily Mail adds detail about the sequence of telling customers to wait and then hanging up, while also stating the case is considered at a tribunal. The accounts do not include outcome details beyond the sacking, and they focus on the alleged pattern of conduct during customer calls.
Sky call centre worker sacked after repeatedly hanging up on customers
A tribunal hears that a Sky call centre worker, Lorraine Hunter, is dismissed after repeatedly hanging up on customers. The reports say Hunter’s role involves listening to customer complaints. During...
- Lorraine Hunter works at a Sky call centre and handles customer complaints.
- A tribunal considers her dismissal from her role.
- Reports say she repeatedly hangs up on customers during calls.
- She is alleged to tell callers to wait, described as “just a second,” before hanging up.
- The coverage links the sack to this repeated behaviour toward customers.
Lorraine Hunter, whose job it was to listen to customer complaints, repeatedly told callers to wait for 'just a second' and then hung up on them, a tribunal heard.
3 hours agoLorraine Hunter, whose job it was to listen to customer complaints, repeatedly told callers to wait for 'just a second' and then hung up on them, a tribunal heard.
3 hours agoLorraine Hunter rudely ended conversations when she got fed up
4 hours ago
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