Southwest Airlines is revising aspects of its “customer of size” and plus-size passenger seating policy following widespread criticism online and from some travelers. Multiple outlets report that the airline is walking back at least part of the guidance that had been introduced earlier and was implemented a few months before the current changes. According to Business Insider and other reports, Southwest’s policy revision includes offering extra seats at no cost for plus-size passengers, addressing concerns raised about how the airline handles seat purchasing for larger travelers. Other sources describe the controversy as intense, with backlash significant enough to prompt the airline to reevaluate its approach again. The Hill also notes that advocacy groups say the updated steps do not fully meet expectations, suggesting that while Southwest is making adjustments, the issue remains unresolved for some stakeholders. Overall, outlets agree that Southwest is altering a policy that had become unpopular with certain customers, but details of exactly which elements are changed vary by report. The airline’s moves are presented as a response to customer reaction rather than a unilateral policy shift independent of public feedback.